There are two sides to every story. We like to approach our engagements with the mantra "the customer is always right." While many engagements will lead to an experience that is consistently described by our connected parties, we understand that sometimes there may be a different interpretation of events. We provide the opportunity for service provider agencies to give their version of events for every engagement if they feel so inclined. If there are pieces of the customer feedback that doesn't tell the whole story, you may respond formally to it. Your formal response will become part of the permanent feedback record.
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